Cloud Engineer

Ticketek Entertainment Group is seeking two Cloud Engineers to join their growing Technology department. The successful candidates will be responsible for identifying and resolving issues in production, working with the wider engineering community to ensure risk areas are mitigated, and developing and implementing automation and tooling to improve cloud management processes.

Requirements

• Proactively monitoring and managing AWS/Cloud production environments
• Escalation and communication of production issues to key stakeholders
• Troubleshooting, reproducing, and mitigating complex system and infrastructure issues within the AWS environment
• Incident management of high severity issues impacting our sites and services 24x7
• Developing and implementing automation and tooling in collaboration with the Site Reliability Engineering team
• Working on the engineering team backlog
• Supporting service prior to go-live through pre-launch reviews
• Providing technical support for internal products
• Monitoring and checking of systems
• Execution of daily system operations tasks
• Deployment, configuration, and management of cloud-native or updated solutions
• After hours on call responsibilities and issue escalation procedures

Benefits

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team