Backoffice Specialist - German market (m/f/d)

We're looking for a Backoffice Specialist to join us in making the energy transition happen. As a Backoffice Specialist, you will work closely with the support and engineering team to identify bottlenecks and improve how we work with grid operators and suppliers. You will get in-depth knowledge of a wide range of processes at Tibber concerning the energy deal.

Requirements

• Operational Excellence: Manage and solve (complex) operational tickets related to grid connections, metering, and billing.
• Supplier Mediation: Act as the primary point of contact and mediator between Tibber and other energy suppliers or grid operators.
• Process Improvement: Proactively identify opportunities to automate or streamline current backoffice workflows to increase efficiency.
• Process Implementation: Seamlessly implementing new processes and rules based on the ever-changing political and energy landscape to ensure compliance.
• Data Management: Maintain data quality within our systems, ensuring that customer and energy data is accurate and up-to-date.
• Problem Solving: Dive deep into operational discrepancies, using your analytical skills to find the root cause and implement lasting solutions.