Customer Success Manager (Legal AI Solutions)

Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.

Requirements

• Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals
• 2+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role
• Curiosity in technology/AI developments: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech
• Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers
• Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction
• Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey

Benefits

• Comprehensive benefit plans
• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing