OmniChannel Engineer
The Walt Disney CompanySanta Monica, California, United States • San Antonio, Texas, United States • New York, New York, United States • Glendale, California, United States
Posted September 15, 2025
87100 - 116700 USD year
Full Time
About the Company
The Walt Disney Company is an equal opportunity employer.
Job Description
The DTC - Viewer Experience (VX) team is seeking an Omnichannel Engineer. In this role, you will design, develop, and implement Studio Scripts and contact flows to achieve impactful and strategic omnichannel customer support with cutting-edge Interactive Voice Response (IVR) and digital messaging systems.
Requirements
- Bachelor's degree or equivalent experience
- 5+ years minimum experience in IVR and digital messaging system design, development, and implementation
- 2+ years minimum experience with supporting NICE CCaaS tools
- Strong background in telecommunications systems, VoIP, and SIP technologies
- Proficiency in IVR and digital messaging studio scripting languages, especially Studio Script Snippets
- Experience in database integration, and familiarity with web services and API integration, especially experience with REST
- Knowledge of telephony protocols and standards
- Experience collaborating with stakeholders to drive the support structure for contact center software tools
- Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders
- Excellent problem-solving and analytical skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance