Starter/Ranger - Makefield Highlands Golf Club

The Guest Services Team Member provides the first point of contact for all guests at Makefield Highlands Golf Club, welcoming golfers, reinforcing course policies, and ensuring a safe enjoyable experience for all players. The role requires excellent customer service skills, knowledge of facility programs, and the ability to maintain confidentiality and discretion.

Requirements

• Greet members and guests and provide information and way finding as needed
• Assist with selling membership packages, course, and equipment rentals
• Provide courteous and friendly first-in-class service to all members and guests
• Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.
• Know and enforce the venue policies and procedures
• Manage the inventory of the office supplies and reorder items as needed
• Monitor and assist in maintaining course conditions and equipment, reporting safety concerns to the Golf Operations leadership
• Assist the Golf Operations leadership with venue preparation for events and tournaments
• Assist the Golf Operations leadership during major events with check-in, signage, and other tasks
• Assist and transport guests as needed around the facility during events
• Become proficient with membership and facility scheduling software platforms
• Complete special projects, daily assignments, and other duties as assigned