Remote Patient Intake Specialist
The Hello TeamUnited States
Posted December 12, 2025
Full Time
About the Company
The Hello Team is a 24‑hour call‑answering and lead‑management service tailored for the home‑healthcare sector. Their multilingual agents—English, Russian, Uzbek, and Spanish—handle inbound calls, capture customer information, book appointments, and add new leads to your CRM, all while maintaining HIPAA compliance. Leveraging proprietary scripting software and industry‑specific training, the team ensures high‑quality interactions that keep your business open around the clock. With a focus on seamless communication and data security, The Hello Team differentiates itself by combining round‑the‑clock support, multilingual expertise, and a tech‑driven approach to lead capture and appointment scheduling.
Job Description
We are seeking a highly organized and compassionate Remote Patient Intake Specialist to join our healthcare team; this role is essential for establishing a positive first impression, collecting essential information, verifying eligibility, ensuring a smooth onboarding process, and supporting seamless care coordination in healthcare settings such as hospitals, clinics, and doctors offices by gathering accurate patient information before they receive medical care.
Requirements
- Collect and Input Patient Information
- Verify Insurance Coverage
- Schedule Appointments
- Explain Procedures and Prepare Patients
- Maintain and Update Medical Records
- Process Referrals
- Handle Communications
- Ensure Documentation Accuracy
- Coordinate Across Departments
- Maintain Confidentiality and Compliance
- Perform Additional Administrative Tasks
Benefits
- 100% remote work
- Compensation in USD
- Full-time position with 40 hours weekly
- Great work environment with potential for growth