Customer Service Representative II

This position provides service on behalf of The Mother Church (TMC) and the Christian Science Publishing Society (CSPS). Representatives receive inquiries via phone, email, and mail; analyze questions and issues; research answers; and provide solutions and information to customers.

Requirements

• Provides first-class customer service on all customer interactions
• Processes and responds to emails and calls in an efficient manner
• Uses exceptional communication skills by mirroring and listening, having a solution-oriented approach, and under-promising and over-delivering
• Handles technical questions related to cookies, login issues, issues on mobile devices, eReaders, video webcasts, podcasts, etc.
• Reads and understands subscription and product accounts and conveys the necessary information to customers
• Obtains and uses thorough product and organizational knowledge about TMC & CSPS
• Transacts all orders accurately and efficiently
• Is aware of and responsive to customer service levels for calls and emails
• Contributes to team-oriented work as part of the CCC Team
• Takes proactive action in a quick-paced, fluid work environment
• Provides back-up to CCC Leads and Supervisors as needed
• Acquires needed information and communicates customer needs to interested parties