Fund Services.Vice President- Client Services
The Citco Group LimitedSingapore, Singapore
Posted September 11, 2025
Full Time
About the Company
The Citco Group Limited is a leading provider of financial and professional services with a heritage dating back to the 1940s. Specializing in fund administration, technology development, investor relations, banking, and governance services, the company offers comprehensive solutions for alternative investments, private equity, and real estate. With a strong commitment to innovation and client service, Citco is recognized as a trusted advisor in navigating complex market changes.
Job Description
Citco is a leading provider of asset servicing and accounting services in the hedge fund and other alternative asset spaces. They are seeking a Vice President- Client Services to build and maintain strong client relationships, manage account infrastructure, and ensure high-quality service delivery. The role focuses on client onboarding, training, and service level management.
Requirements
- Establish relationship with C-suite contacts.
- Understand the level of infrastructure the client has invested in.
- Identify opportunities to expand existing relationship by upselling additional CITCO products/ services.
- Assist in the coordination of new client integrations and existing client launches.
- Ensure client is familiar with CITCO systems, processes, output.
- Negotiate SLA’s with the client in line with the service proposal.
- Monitor and manage SLA metric and deliverables.
- Review profitability of client accounts and address negative trends.
- Prepare KPI’s for internal and external distribution.
- Prepare/ review IDD requests and attend IDD’s calls.
- Conduct and organize IM operational DD’s and coordinate with internal Ops teams.
Benefits
- Training and education support
- Flexible working arrangements
- Focus on well-being