The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.
Requirements
- Assist in developing talent through the training of associates
- Partners with Store Manager to address performance concerns with associates
- Support and participate in all company training and development initiatives
- Foster a positive work environment and provides direct, objective feedback in a timely manner
- Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
- Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
- Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
- Represent the company in a professional and positive manner
- Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives
- Process payroll weekly
- Modify schedule based on business climate
- Help maintain a clean, organized, and efficient stockroom, adhering to set policies
- Ensure Environment (CRE) Standards & Safety requirements are being met
