Player Support

We are looking for a player support agent to work with a team of like-minded people in a fast-paced, multicultural environment, providing excellent service to gamers and contributing to studio-wide community strategies.

Requirements

• Processing questions and problems from users through a ticketing system
• Answering queries on blogs and forums as well as social media channels
• Getting familiarized with the games so you can advise players
• Getting creative in finding solutions to technical problems and bugs
• Encouraging user loyalty by providing an outstanding service
• Contributing to studio-wide community strategies
• Supporting the community managers with ad-hoc tasks

Benefits

• Opportunity to hone and improve skills by applying them to a diverse variety of engaging gaming projects
• Chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
• Valuable and transferable work experience in the games industry
• Ongoing training and professional self-improvement opportunities