Customer Service Associate I - Communication

As a Customer Service Associate I - Communications in the Veterinary Medical Teaching Hospital, you'll be the first point of contact for clients that call into the hospital, ensuring clear communication and smooth coordination for patient care. This position calls for someone who can stay calm under pressure, gather important details quickly, and keep information moving to the right people at the right time, while providing excellent customer service to all clients.

Requirements

• High school graduation or any equivalent combination of education and experience
• Two years in general office or clerical work
• Experience in Customer Service
• Experience in data entry/entering info into data application
• Experience with phone or communication center (call center)
• Experience scheduling or coordinating appointments
• Experience working in hospital setting
• Experience transferring data electronically (scanning, faxing, etc)
• Working knowledge of word processing, spreadsheet and/or data entry applications
• Ability to multi-task and work cooperatively with others

Benefits

• Medical, prescription drug, dental, vision, life and AD&D
• Flexible spending accounts
• Long-term disability insurance
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees