IT Support Apprentice
TexaportEdinburgh, Edinburgh, City of, United Kingdom;
Posted February 12, 2026
25000 - 25000 GBP
Full Time
About the Company
Texaport is a trusted managed service provider that delivers end-to-end IT management, including support, desktop and server maintenance, network infrastructure, consultancy, cyber-security, and GDPR compliance. The company differentiates itself through a security-first philosophy, rapid incident response, and a commitment to industry-wide controls that ensure consistent, reliable service for its clients. By partnering with leading technology vendors and experts, Texaport offers best-in-class solutions that enable organisations to focus on their core objectives while remaining protected from cyber threats. With a focus on exceptional customer service and strategic digital transformation, Texaport aims to be the partner of choice for businesses seeking comprehensive, secure, and future-ready IT solutions.
Job Description
We're looking for an enthusiastic and motivated individual to join our team as a Modern Apprentice in IT Support. This is an excellent opportunity for someone looking to begin their journey in the tech industry, gain real-world experience, and work towards an industry-recognised qualification.
Requirements
- Provide first-line support to internal and external users
- Assist with device setup, configuration, software installation, and account creation
- Help diagnose and resolve common IT issues
- Log and update support tickets accurately
- Work professionally with colleagues and customers at varying technical levels
- Participate fully in apprenticeship training, assessments, and mentoring sessions
- Follow internal processes relating to security, data protection, and documentation
- Contribute positively to team culture and continuous improvement
Benefits
- Structured learning via an approved apprenticeship provider
- Industry-recognised qualification on completion
- Real workplace experience with opportunities for progression
- A supportive environment to kick-start your IT career
