IT Support Analyst - APAC

Texaport is a UK-based MSP serving businesses globally. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in the APAC region, it is now time to secure local Technicians to support this user base.

Requirements

• Respond to requests for technical assistance via ticket
• Diagnose and resolve technical hardware and software issues
• Research questions using available information and resources
• Maintain a high level of Customer Service for all customer queries
• Administer help desk software
• Log all help desk interactions
• Create and update documentation for FAQ’s, knowledge base, user guides, how-to guides, workarounds, etc, to aid customers and IT staff

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance