Jefe de Operaciones

We are transforming the future of finance in Chile at Tenpo! We are looking for our next Head of Operations to lead the end-to-end operation of our products, ensuring controlled, efficient and automated processes.

Requirements

• Proactively manage daily operational challenges, ensuring continuity and excellence of service.
• Optimize processes to prevent and resolve incidents efficiently and promptly.
• Design strategies to anticipate operational risks before they impact the customer.
• Collaborate with internal and external actors in the payment ecosystem to implement effective solutions.
• Monitor and ensure compliance with KPIs defined for the area.
• Identify, design and implement improvements that drive efficiency, automation and operational quality.

Benefits

• Annual budget for self-managed training.
• Remote work.
• Birthday off.
• Half-day birthday for children/parents.
• Short Fridays (We finish at 14 hours every Friday).