Service & Repair Manager - Industrial Pumps & Flow Control Equipment

Detroit Pump, a division of Tencarva Machinery Company, is seeking a dynamic leader for its service and repair business. The Service & Repair Manager will oversee the operation of the service business and its output to produce the best, highest quality product on-time to meet and exceed customer expectations, while maintaining a safe, efficient, and cost-conscious environment.

Requirements

• Manage all shop personnel - repair technicians, field service technicians, pump assemblers, machinists, and fabricators
• Assist and direct efforts to troubleshoot, diagnose, and repair a variety of hydraulic, pneumatic, material handling, lubrication and fluid dispense systems and components
• Assign repair work to be performed; set daily shop schedule
• Monitor and manage repair, field service, machining, fabrication, and assembly operations
• Occasional customer-relationship management with key accounts
• Monitor quality of repair work by verifying SOPs are being followed
• Work closely with repair coordinators to ensure quotes are accurate for labor time, price, and delivery
• Monitor shop throughput, utilization, and expenses
• Prioritize jobs and tasks based on customer needs and expectations
• Keep salespeople informed of the status of their orders
• Communicate with customers regarding field service work, pickups, and deliveries
• Coordinate outside services such as sandblasting, electric motor rewinding, mechanical and crane services
• Ensure that all repairs are performed in compliance with applicable manufacturer specifications and requirements
• Maintain shop organization and cleanliness
• Manage all aspects of safety, ensuring compliance with OSHA
• Other duties as assigned by management

Benefits

• Paid Time Off, including 10 holidays
• Incentives
• Health Insurance, including medical, dental, vision, disability, and life
• 401(k) & Profit Sharing
• Employee Assistance Program