ZAF Operations Assistant Manager (802)

The Operations Assistant Manager role supports the growth of the campaign by monitoring and improving Quality standards. The successful candidate will analyze Service Level agreements, manage direct reports, and lead the team to achieve operational performance.

Requirements

• Strong understanding of KPIs and their impact on clients and business performance
• Confident presentation skills to international clients
• Excellent English language skills, verbal and written
• Proven team management and coaching skills
• Ability to work in high-pressure environments
• Adaptability and comfort in fast-paced, changing environments