
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.
This is a full-time WFM Real Time Analyst position focused on scheduling and real-time adherence. The role involves monitoring scheduling activities, reporting on key metrics like adherence, shrinkage, and bidding completion, and creating schedule shells. The analyst will also be responsible for communicating challenges and offering solutions to meet staffing expectations.
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.