Customer Success Specialist - Gujarati- Penang

The Customer Success Specialist will respond to customer requests, manage concerns, and provide information via inbound phone call and email channels. The role is responsible for maintaining a positive and professional attitude towards customers, handling concerns positively and professionally, and promoting a culture of continuously improving the customer support experience.

Requirements

• Bachelor's Degree or Diploma in any discipline
• B2 level English Language proficiency
• Minimum 6 months work experience in customer support
• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectations Management
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
• Passionate about communication and interacting with people
• Able to receive continuous feedback and work in a fast-paced working environment
• Positive attitude and willingness to learn and go the extra mile
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations