The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
Requirements
- Bachelor's Degree or at least Diploma or equivalent in any discipline
- B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
- Minimum of 6 months work experience in customer support in any industry
- Customer Service orientation
- Customer Results/Solutions focussed
- Customer Expectations Management
- Active Listening Skills
- Ability to handle queries and objections in a professional manner
- Passionate about communication and interacting with people is key to success in this role
- Able to receive continuous feedback and work in a fast-paced working environment
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed
- Good reasoning and analytical skills
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations