Customer Service Representative - Cantonese - Mount Austin

The Customer Service Specialist will be responsible for responding to customer requests, managing concerns, and providing information about the client’s website shopping channel. This role focuses on representing the client's brand and upholding company values. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to provide exceptional customer support.

Requirements

• Bachelor’s Degree or Diploma/equivalent in any discipline.
• B2 level English proficiency (reading, writing, speaking, and aural comprehension).
• Minimum 6 months work experience in customer support.
• Experience in call centre work is preferred.
• Good communication and interpersonal skills.
• Ability to handle queries and objections with professionalism.
• Ability to maintain a positive attitude.
• Basic computer literacy.