Coach SME (Subject Matter Expert) - Japanese

We are looking for a Coach SME (Subject Matter Expert) to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Requirements

• Proficiency in Japanese and English (spoken and written)
• Previous experience in customer service, preferably with coaching, SME, or team support responsibilities
• Strong communication, mentoring, and problem-solving skills
• Ability to handle escalations and complex issues with professionalism
• Flexible and adaptable to a fast-paced environment
• Open to rotational shifts, weekends, and public holidays as required