Customer Success Manager (Mid-Market)
TekmetricHouston, Texas, United States
Posted October 24, 2025
Full Time
About the Company
Tekmetric is a leading auto repair technology company that empowers shops nationwide with an all-inclusive platform offering shop management, integrated payments, marketing tools, and real-time data analytics. Through innovative solutions like multi-shop/franchise management, digital vehicle inspections, and labor guides, Tekmetric enhances transparency, productivity, profitability, and customer satisfaction in the auto repair industry.
Job Description
Tekmetric is a cloud-based auto repair platform seeking a Mid-Market Customer Success Manager to build and maintain relationships with 40-60 auto repair shops. The role focuses on driving value realization, retention, and expansion through proactive engagement and strategic planning. Tekmetric is a rapidly growing SaaS company with a strong focus on transparency, integrity, and innovation in the auto repair industry.
Requirements
- 3-5 years of Industry experience or B2B SaaS experience.
- Shop Management System experience (preferred).
- Bachelor's Degree (preferred).
Benefits
- Competitive base salaries
- Health & Wellness benefits
- 401(k) Retirement Savings Plan
- Paid Time Off
- Parental bonding and leave
- Medical Leave
- Mental Health Resources
- Flexible Spending Accounts
- Life Insurance
- Accidental Death & Dismemberment Insurance
- Wellness programs
- Home office setup bonus
- Continuing Education Support