Remote Sr. Call Center Representative
TechOp Solutions InternationalNorfolk, Virginia, United States
Posted September 25, 2025
Full Time
About the Company
TechOp Solutions provides technology and operational solutions to senior decision makers in federal, state and local governments, as well as private enterprises who must maintain situational awareness, collect critical information, strictly adhere to privacy and make timely risk-mitigated decisions despite the pressures of time and circumstance. In support of this mission, we are committed to providing our clients with levels of service that exceed their expectations while providing an open, supportive, challenging, team-oriented environment where our associates can succeed, achieve job satisfaction, professional and personal growth, and compensation based on their individual and the company's overall performance. A company history, a listing of career opportunities and a great deal of other information about TechOp Solutions is available on our corporate website: techopsolutions.com
Job Description
TechOp Solutions is seeking Senior CSRs to provide masterful guidance in a federal contact center environment. They will provide exceptional customer service, deescalate calls, and offer expert coaching support. The role involves handling disruptive callers and participating in quality assurance.
Requirements
- HS diploma (or equivalent)
- Customer service experience
- Good verbal and written communication skills
- Basis computer skills
- Reliable, hard-wired internet connection
- Ability to obtain and maintain government agency suitability requirements