Product Support Analyst
TechnosylvaChicago, Illinois, United States
Posted October 30, 2025
Full Time
About the Company
Technosylva is a global leader in wildfire and extreme weather risk mitigation software.
Job Description
As a Product Support Analyst, you will be responsible for addressing, investigating, and resolving customer inquiries and technical issues at the L1/L2 level promptly and professionally. You will work collaboratively with customers and Technosylva teams to establish and sustain an effective and proactive approach to Service Management.
Requirements
- Associates degree or technical certificate
- At least two years' experience in a technical support, help desk, or customer service role
- Basic knowledge of computer hardware and networking technologies
- Experience with a bug/issue tracker system such as Jira
- Proficiency with MS Office suite & Google products
- Familiarity working with cloud-based computing environments
- Ability to maintain professionalism and a positive attitude under stress
- Deadline-driven, accountable with excellent time management ability
- Ability to multitask, prioritize work and manage own time to meet team goals and deadlines
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan