Field Service Planning Coordinator I

The Field Service Planning Coordinator will play a crucial role in enhancing the customer’s experience by diligently managing service schedules for both existing and new customers, ensuring exceptional service delivery, meeting deadlines, addressing urgent requests promptly, and overseeing repairs.

Requirements

• 2-5 years of field service industry experience in a customer service or scheduling/coordination position
• Proficient in Microsoft Outlook, Excel, and Word
• Proficiency in using software or platforms for scheduling and coordination purposes
• Strong communication skills and an ability to deliver results through teamwork
• Strong interpersonal skills
• Excellent customer service and communication skills, both verbal and written
• Ability to think critically and creatively and be able to work independently as well as have strong organizational and planning skills
• Ability to successfully solve challenging issues, perform critical thinking, and be detail oriented
• Excellent organizational ability – can easily multitask and shift priorities as need
• Ability to think and plan strategically

Benefits

• Medical, vision and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays