Technical Support Engineer (On-site)
Tech HoldingAhmedabad, Gujarat, India
Posted October 28, 2025
Full Time
About the Company
Tech Holding is a full-service consulting firm that delivers predictable outcomes and high-quality solutions to clients.
Job Description
We are seeking a proactive and customer-focused Technical Support Engineer to provide responsive, expert support for international clients.
Requirements
- Deliver support via voice, email, chat, and remote desktop tools
- Serve as the first point of contact for incoming service request calls
- Communicate fluently with native English speakers and global users
- Troubleshoot and support end-user software, hardware, and network issues
- Record and manage tickets, following through to resolution and customer satisfaction
- Diagnose and resolve technical issues including account setup, network configuration, VPN, DNS, DHCP, etc.
- Guide users step-by-step via phone, chat, or email to resolve issues
- Escalate unresolved issues to relevant internal teams (e.g., developers, admins)
- Document issues and resolutions clearly in the help desk knowledge base
- Follow up with users to confirm issue resolution and system stability
Benefits
- Learning & Development Opportunities
- Two rotational week-offs
- Employee + Family Health Insurance
- Various leave types for work-life balance
- Collaborative team culture and exposure to global IT support environments
