We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team for 2nd and 3rd Shifts. The successful candidate will be responsible for providing technical support and services to small to medium-sized businesses (SMBs).
Requirements
- Technical Support: Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently.
- System Maintenance: Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security.
- Incident Management: Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs).
- Client Communication: Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction.
- Documentation: Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery.
- Security Management: Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits.
- Hardware and Software Installation: Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment.
- Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the team.
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development and certification reimbursement
- Opportunities for career advancement
