Technical Support Representative
Talkdesk 2Porto, Portugal
Posted March 16, 2026
Full Time
About the Company
Talkdesk is a global leader in Customer Experience Automation (CXA) solutions, recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center.
Job Description
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.
Requirements
- Fluent in English
- Excellent written and verbal communication skills
- Previous experience in a client-facing technical role for a product business
- Strong problem-solving, decision-making, and critical-thinking skills
- Professional, courteous, and committed to providing amazing customer support
- Open-minded, positive, and keen to learn
- Great attitude, team player
- Willing to work flexible hours
- Keen to mentor and help train junior team members
Benefits
- Flexible working hours
- Opportunity to mentor and train junior team members
- Professional and courteous work environment
- Positive and open-minded team culture
