Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. The Senior Solutions Engineer - Banking & FSI is a expert who understands the specific needs of small and medium sized enterprises and provides business-driven consulting to both prospective and existing customers.
Requirements
- B.S. Computer Science, Software Engineering, AI, MIS or equivalent work experience.
- 8+ years as a Solutions Engineer in SaaS
- Industry related experience in selling to Mid-Market and Enterprise sized enterprises.
- Ability to command the attention in a room by delivering compelling presentations and demonstrations.
- Good problem solving skills, including the ability to meet a business requirement with a technical solution.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
- Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
- Knowledge of UCaaS, CCaaS software is a plus.
- Knowledge in web / scripting technologies is a plus
Benefits
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- Retirement Benefits: 401(k) plan
- Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
- Paid Holidays: Talkdesk offers 14 paid holidays each year.
- Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
