Support Engineer with Mandarin (mandatory)

We are seeking a highly motivated and customer-focused Support Engineer to work directly with our support team. In this role, you will help to resolve technical issues, assist users with product-related problems, and ensure a smooth and positive experience.

Requirements

• Minimum of 2 years of experience as Support Engineer
• Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements
• Fluent in both English and Mandarin
• Linux experience
• AWS experience
• Knowledge and experience with blockchain and crypto technology
• Good understanding of crypto industry in APAC region is a plus
• Excellent presentation skills, ability to simplify technical data into crystal clear ideas
• Creative and entrepreneurial person with excellent teamwork skills and startup attitude