This role involves managing field service operations for HVAC/ACMV within the North region. The manager will lead a team of technicians, develop service strategies, and ensure customer satisfaction. The position requires strong leadership, communication, and problem-solving skills, as well as a focus on compliance and technical support.
Requirements
- Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry in the North region.
- Lead a team of field service technicians and support staff to ensure efficient and timely service delivery.
- Develop and implement service strategies to meet customer satisfaction and business objectives.
- Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Handle customer escalations and resolve issues in a timely and satisfactory manner.
- Ensure compliance with health, safety, and environmental regulations and industry standards.
- Provide technical support and guidance to the field service team and customers.