Client Success Manager position at a cutting-edge digital marketing agency. Collaborative and fast-paced environment, with a focus on client success, digital strategy, and building lasting relationships.
Requirements
- Manage client relationships through weekly virtual meetings and ongoing communication via slack.
- Provide high-touch support, campaign updates, and actionable insights to help clients achieve their marketing goals.
- Foster client relationships, ensuring all clients are satisfied, comfortable and educated on any topic we are working on.
- Identify upsell opportunities and introduce new offerings that align with client needs and business objectives.
- Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively.
- Use ClickUp to log and track detailed deliverables from intake through to completion.
- Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes.
- Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting/dashboard platforms, ensuring campaigns meet or exceed expectations.
- Partner with internal teams to delegate tasks for optimizations, creative updates, or strategy shifts based on performance.
- Ensure clients receive timely and insightful reports, with data interpreted in a way that supports decision-making.
- Collaborate with leadership and sales to communicate evolving client needs, introduce new services, and support renewals.
- Proactively identify and resolve issues that impact client satisfaction, providing follow-up and closure in a timely and professional manner.
- Support a high standard of service that drives retention and long-term client success.
