We are seeking a skilled Production Support Analyst to join our Global Markets IT Support team. You’ll play a key role in keeping business-critical applications stable and reliable, ensuring smooth operations for trading and support teams across regions.
Requirements
- Previous experience in IT Production or Application Support, ideally supporting Front Office environments in financial services
- Strong knowledge of Summit Front and an understanding of trading workflows, pricing, and booking processes
- Familiarity with financial instruments such as structured products, equity options, repos, TRS, interest rate derivatives, and credit products
- Working knowledge of FIX protocol
- SQL skills are a plus
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced, high-pressure environment
- Strong problem-solving mindset and attention to detail
Benefits
- 401(k) retirement plan with company matching
- 15 days of paid vacation per year at hire and up to 27 according to seniority
- 8 paid holidays + 5 sick days + 2 personal days per year
- Company health, dental, and vision insurance plans + FSA
- Voluntary STD and LTD
- Commuter/transit benefits
