Director, Digital Customer Success
SynthesiaNew York, New York, United States
Posted July 29, 2025
240000 - 240000 USD year
Full Time
About the Company
Synthesia is the #1 rated AI video communications platform. Thousands of companies use it to create videos in 140 languages, saving up to 80% of their time and budget. 👉 Trusted by Zoom, Xerox, Teleperformance, Amazon and more.
Job Description
We're seeking an experienced Digital Customer Success leader to build a world-class digital customer success program to engage, nurture, and expand our customer base within the global Mid-Market and Emerging segments.
Requirements
- Proven experience building and scaling digital customer success programs and teams in high-growth B2B SaaS environments
- Strong track record of owning and exceeding renewals and retention targets
- Experience with both PLG and sales-led GTM motions is a strong plus
- Strong analytical skills - highly proficient in data analysis and interpretation to drive insights and decisions
- Hands-on experience with customer success platforms and marketing automation tools
- A strong sense of ownership, with a passion for leveraging technology to drive scale
Benefits
- Competitive salary
- Stock options in our fast-growing Series D startup
- Hybrid working environment
- 100% Medical, Dental & Vision
- 401k Plan
- Paid parental leave
- 25 days of annual leave + Public holidays + paid sick leave
- Fun culture with regular socials
- A generous referral scheme
- A brand new computer + monitor
