Digital Customer Success Manager

We're looking for a Digital Customer Success Manager to manage a large portfolio of accounts and work with the commercial team to create a cohesive renewal experience for customers.

Requirements

• 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
• Solid understanding of Enterprise SaaS application, specifically Customer Success Platforms such as Gainsight, ChurnZero, Vitally etc.
• Consistent track record of achieving personal and team goals
• History of thriving in a rapidly-changing environment
• Ability to grow business in a strategic manner, i.e. process oriented
• Experience managing a large volume of accounts
• Background in scaled program management, or building playbooks and campaigns in sales or customer success platforms
• Track record of prioritizing high volume accounts at different stages in the life cycle
• Strong negotiation skills

Benefits

• PTO & Holiday Entitlement Policy
• Work from Abroad
• Team Meet ups & Company Socials
• Work From Home Budget
• Referral Scheme
• Enhanced Parental Leave