Telehealth Community Care Navigator

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. The Care Navigator is a direct support to people affected by neurodegenerative diseases, overseeing relationships, enrollment, documentation, and care experience of patients through the Synapticure program.

Requirements

• Bachelor’s degree in a related field
• 2+ years experience in direct case or care management in the healthcare setting
• Comfortable using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.)
• Excellent verbal and written communications, organizational skills, and interpersonal skills to work effectively in a diverse team
• Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management
• Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation
• Proficient in collecting member clinical and demographic data and documenting appropriately in a timely manner
• Strong problem solving skills - can make difficult decisions and knows when to collaborate with other team members
• Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members’ care and health
• Growth and learning mentality, ability to think outside the box, go outside the bounds of “traditional” responsibilities
• Adaptable to change and prepared for frequent, fast-paced changes and shifting priorities
• Ability to establish cooperative working relationships with patients, teammates, and health care and community service providers

Benefits

• Remote-first design with work from home stipend
• Competitive compensation with an annual bonus opportunity
• 401(k) with matching contribution from day 1
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Generous sick leave and paid time off
• Fast growth company with opportunities to progress in your career