Application Support Analyst (M365)
Sword GroupAberdeen City, Scotland, United Kingdom
Posted August 18, 2025
Full Time
About the Company
Sword is a leader in data insights, digital transformation and technology services with a substantial reputation in complex IT, business projects and mission critical operations with over 3,000 Technology, Digital specialists working in more than 50 countries to enable the growth of your organisation in the digital age.
Job Description
Sword is seeking an Application Support Analyst to deliver high-quality support across a variety of business-critical applications. The role involves troubleshooting, resolving incidents, and maintaining applications integrated with Microsoft 365 and other Microsoft services. A key component is supporting customers using low-code/no-code solutions, and contributing to knowledge base documentation.
Requirements
- Familiarity with Power Apps, Power Platform, SharePoint, and Teams.
- Experience supporting enterprise or departmental applications.
- Solid understanding of ITIL principles and service management processes.
- Excellent troubleshooting and problem-solving skills.
- Strong interpersonal and communication skills.
- Experience with SQL, SQL Developer, and SQL Server Management Studio.
Benefits
- Competitive Salary
- Personalised Career Development
- Flexible working
- A Fantastic Benefits Package
- Pension Scheme
- Access to private health, well-being and insurance schemes
- Employee assistance programme
- Discounted cash plan
