Upholstery Quality and Claims Coordinator
Swoon EditionsUnited Kingdom
Posted July 24, 2025
Full Time
About the Company
Established in 2012, we’re on a mission to make homes remarkable through distinctive design, beautiful craft and fair prices. Swoon is an advocate for people who believe that home is a sanctuary and has the power to physically affect our health and happiness. Our customers are stylish and savvy professionals who are time-poor but thought-rich; they demand the best out of life. We call them Hip & Humble, the obsessive creators of homes that constantly evolve with ideas that are as unique as their owners. Swoon’s business model helps to fulfil the interior desires of the Hip & Humble. Our Fast & Responsive Design Process enables us to launch new designs, initially in a small batch. And our direct-to-consumer brand, without the traditional retail overheads, ensures our designs are not only distinctive but affordable too. We use real-time sales data to test demand very quickly and then scale production on only the most popular pieces.
Job Description
Swoon is an online-only furniture brand that's making a digital experience better than a store. We design original pieces in-house and our innovative NPD process discovers the next trend, fast. We're looking for a highly organised and detail-oriented Quality and Claims Coordinator to make sure that every product leaving the manufacturers is perfect.
Requirements
- Understanding of quality standards and inspection protocols
- Experience in manufacturing or furniture production
- Strong documentation and reporting skills
- Attention to detail and analytical thinking
- Effective communication and team collaboration
Benefits
- Competitive salary
- Share options programme
- Wellbeing allowance
- Pension scheme
- Opt in private medical cover
- Birthday as an additional day off
- Day off for volunteer/community work
- Free furniture on each anniversary of employment
- Increasing holiday allowance with tenure
- Friends & family discount
