Senior QA Specialist – Customer Support

Join our team as a Senior QA Specialist – Customer Support to help us deliver high-quality, consistent, and customer-focused support experience. You will assess customer interactions, identify opportunities for improvement, and collaborate closely with Support and Operations teams to continuously elevate service standard.

Requirements

• Proven experience designing and scaling QA frameworks in a customer support environment
• 2+ years of experience in Customer Support QA, CX, or a related senior quality role
• Strong analytical mindset with the ability to turn insights into actionable improvements
• Excellent communication and stakeholder management skills
• Proves good written and spoken English
• Strong knowledge of CX metrics (CSAT, NPS, FCR, QA scores)
• Hands-on experience with CRM and QA tools (e.g. Zendesk, Salesforce, Playvox, MaestroQA)