Analytics Lead, Operations
SumUpBerlin, Germany
Posted October 6, 2025
Full Time
About the Company
SumUp is a leading global fintech company providing simple and affordable tools for small businesses to manage payments, finances, and customer relationships. With a diverse team of over 3,000 employees across 20 offices worldwide, SumUp is committed to empowering small businesses through innovation and expanding into new markets. The company also demonstrates its social responsibility by donating 1% of net revenue from Solo devices to environmental causes and supporting educational projects.
Job Description
SumUp is seeking an Analytics Lead for Operations to transform how they support millions of merchants. The role focuses on building data infrastructure to impact customer satisfaction, resolution times, and operational costs. The team will lead analysts to optimize AI, reduce support tickets, and increase first resolution rates. This role requires strong analytical skills, experience with data infrastructure (DBT, Snowflake, Git), and stakeholder management.
Requirements
- Solid experience in data analytics
- Experience in data infrastructure (DBT, Snowflake, Git)
- Experience with advanced data visualization (Tableau)
- Successful development of KPIs for complex business operations
- Hands-on experience with advanced data visualization (Tableau)
- Skills in experimentation and product analytics
- Strong stakeholder management skills
- Passion for building robust data infrastructure
Benefits
- Competitive salary and benefits
- Visa and relocation support
