Technical Support Engineer
Sumo LogicBuenos Aires, Autonomous City of Buenos Aires, Argentina
Posted September 30, 2025
Full Time
About the Company
Sumo Logic is a leading SaaS log analytics platform that empowers organizations to deliver reliable and secure cloud-native applications. By offering advanced log management, analytics, and security solutions, Sumo Logic provides actionable insights for DevOps teams, enabling them to optimize observability and streamline operations. Its comprehensive suite of services, including SIEM, machine data analysis, and AWS integration, distinguishes Sumo Logic in the competitive market by delivering real-time visibility and robust security features.
Job Description
Sumo Logic is seeking a Technical Support Engineer with deep knowledge in SIEM technologies and cybersecurity to join their support team. The role involves troubleshooting complex security issues, advising customers, and leveraging Sumo Logic's security suite to improve security outcomes. The ideal candidate will be a trusted advisor who can help customers resolve problems and stay updated on security best practices.
Requirements
- Act as a primary technical contact for customer support cases related to SIEM, security analytics, log ingestion, and threat detection.
- Diagnose and resolve product issues, particularly those involving security data sources.
- Collaborate with engineering and product teams to reproduce and escalate product defects.
