Customer Success Manager - Key
SugarCRMSydney, New South Wales, Australia
Posted December 17, 2025
140000 - 150000 AUD year
Full Time
About the Company
SugarCRM is a company that values personal and professional growth, work/life balance, and flexibility for its employees.
Job Description
SugarCRM is seeking an experienced Customer Success Manager (CSM) to join their growing team. The role will serve as the primary point of contact for customers, taking ownership of their experience from onboarding through to renewals, upsell, and cross-sell opportunities.
Requirements
- 4-6 years of experience in customer success, account management, or client-facing sales roles
- Proven track record of renewals, retention, and expansion within a SaaS B2B environment
- Demonstrated ability to build long-lasting relationships with clients and anticipate their needs
- Success in identifying upsell and cross-sell opportunities and driving revenue growth
Benefits
- Benefit Stipend
- Health & Wellness Reimbursement Program
- Educational Resources - Career & Personal Development Program
- Various discount programs (i.e. travel, virtual exercises classes, etc.)