We’re passionate about improving the future for our customers, our communities and the environment. As an Out of Hours Allocations Team Leader, you will oversee referrals from community and hospital teams, ensuring they’re allocated to Reablement Support Workers through the Home First scheduling system.
Requirements
- Oversee referrals from community and hospital teams, ensuring they’re allocated to Reablement Support Workers through the Home First scheduling system.
- Act as the triage point in Liquid Logic, flagging cases that need attention and keeping workflows moving.
- Work closely with Team Leaders to resolve allocation challenges, using data and insights to find practical solutions.
- Apply up-to-date knowledge of legislation, policy, and procedures so workflows meet statutory and performance requirements.
- Help adapt systems to respond to urgent or priority work and support change processes when needed.
- Take part in supervision, team meetings, training, and development opportunities.
- Maintain accurate records in Liquid Logic to ensure everything is documented properly.
- Report allocation difficulties to the Registered Manager and assist in finding solutions.
- Support complaints resolution by collecting and collating relevant information.
- Champion excellent customer care by keeping customers informed about timescales and next steps.
- Manage Home First referrals in line with access criteria and Provider of Last Resort responsibilities.
- Promote integration with Health colleagues and build strong partnerships across services.
- Monitor Home First activity and ensure smooth operations.
- Foster strong relationships between Home First teams and referring organisations.
- Make sure customers are allocated quickly to reduce wait times for assessment, reablement, or domiciliary care.
- Oversee the scheduling system to reduce workflow blockages and maximise capacity.
Benefits
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
