As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations, providing excellent customer service and assisting with booking inquiries.
Requirements
- Assist guests in making room reservations through various communication channels
- Provide information about room availability, rates, and hotel amenities
- Ensure accurate and efficient processing of guest reservations
- Verify guest information and payment details to confirm reservations
- Maintain up-to-date knowledge of hotel policies, procedures, and room types
- Collaborate with the reservations team to ensure accurate room inventory management
