Risk Operations Associate

Stripe is looking for a Risk Operations Associate to join their new global team, Stripe Delivery Centers. The ideal candidate will have experience in user experience related projects, establishing and improving operational processes, and working with sensitive, complex user-facing issues.

Requirements

• 2+ years of experience in a customer facing role related to operations, compliance, risk, trust & safety or a similar space
• Strong communication skills and can explain highly technical topics to technical and non-technical audiences
• Ability to challenge the status quo and work in a deeply ambiguous space
• Experience using data to propose creative solutions to both tactical and strategic problems
• Creativity when solving problems from a customer perspective and is pragmatic when solving them
• Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them
• Experience analyzing user feedback patterns and use these insights to drive process and product improvements
• Experience with complex and sensitive user facing issues relating to privacy, user safety, fraud, and supportability
• Experience in SQL/Redshift
• Project/Program Management experience
• Experience in risk analysis, investigations or risk operations
• Excellent English communication skills, both written and verbally
• Analytical thinking and problem solving, with experience using data to make assessments / judgment
• Humble and proven track record for working well across teams and with external partners
• Flexible for weekend shifts as needed

Benefits

• Paid time off
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Flexible work arrangements
• Professional development opportunities