IT Service Desk Engineer Level II
Stratix Systems, Inc.Newark, Delaware, United States • Wilmington, Delaware, United States • Philadelphia, Pennsylvania, United States
Posted October 13, 2025
Full Time
About the Company
Stratix Systems, Inc. is a long‑established IT services provider headquartered in Wyomissing, PA, offering comprehensive IT consulting, help desk, and systems engineering solutions to small and medium‑sized businesses across multiple industries.
Job Description
Stratix Systems is seeking a motivated Level II IT Service Desk Engineer to provide excellent technical support, training, and documentation to clients. The role involves resolving client issues, managing escalated tickets, and advising on client environments. The position is client-focused and reports to Stratix Newark DE and the Delaware/Philadelphia area.
Requirements
- Manage service provider experience or larger IT support experience dealing with 50-100 clients.
- Resolve end-user and customer escalations within SLA resolution timeframes.
- Asses client environments, including networks, servers, and endpoints.
- Handle escalated tickets from Level I to Level 3 escalation.
- Provide remote and on-site client support.
Benefits
- Competitive salary
- Opportunities for professional development
