Customer Service Representative - Patient Accounts

The incumbent under general supervision and according to established policies & procedures is responsible for accurately and efficiently answering and scheduling patient appointments. Requires a high-level problem solving and analytical skills with the highest ethical standards. The incumbent must be self-directed and self-motivated and able to multi-task in a dynamic, fast-paced environment with a high level of productivity and accuracy.

Requirements

• Review various EMRs to review notes, insurance and form folders to assist in resolving patient inquiries.
• Conduct insurance verification.
• Handle high volume of patient telephone calls.
• Provide customer service to patients.
• Document and take appropriate action for all telephone calls in billing system.
• Resolve patient inquiries or escalate for solution.