Dispatcher

The Dispatcher will act as a communication point for all calls, coordinating requests, transmitting messages, and tracking vehicles. This individual ensures accurate and timely transmission of information, enabling different parties to communicate well.

Requirements

• Ensure all route service drivers are working in/on pre-assigned routes/tasks each day
• Answer customer calls and dispatch drivers and equipment
• Document all calls
• Coordinate with supervisor to allocate, schedule, and assign jobs to the workforce
• Coordinate with the technicians, billable or non-billable ticket
• Assign the appropriate equipment and employees to corresponding jobs
• Enter data into computer system and keep dispatch records/logs and status reports
• Coordinate with billing personnel
• Address problems and requests by transmitting information or providing solutions
• Plans and organizes appropriate work time and resource requirements
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles, and requirements
• Understand and identify customer safety requirements of on-site personnel and communicate to Office Manager and Ops Manager
• Communicate all issues to Ops Manager in a timely and efficient manner
• Ability to prioritize calls according to urgency and importance
• Have a firm understanding of logistics, routes, and associated equipment
• Ability to remain calm and composed
• Must be able to multi-task
• Ability to take appropriate action with little supervision
• Results oriented and driven to complete customer jobs
• Excellent verbal and written communication skills
• Strong organization skills
• Proficient computer and telephone skills