Senior ServiceNow Business Analyst

We are seeking a highly skilled Senior ServiceNow Business Analyst to lead the analysis, design, and implementation of ServiceNow solutions. This role involves collaboration with stakeholders, translation of business requirements into technical specifications, and ensuring solutions meet business needs. The ideal candidate will possess ServiceNow expertise and strong communication skills.

Requirements

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional specifications and user stories.
• Lead workshops and discovery sessions.
• Support testing efforts including test case creation and defect tracking.
• Monitor project progress and issues.
• Ensure compliance with ITIL best practices.
• Provide training and support to end-users.
• Stay current with ServiceNow platform updates.