Service Technician - InCycle - Santa Clarita, CA
Specialized Bicycle ComponentsSanta Clarita, California, United States
Posted November 18, 2025
36000 - 40000 USD year
Full Time
About the Company
Specialized is a company that believes bikes have the power to change lives and is committed to building a diverse and inclusive workforce.
Job Description
We're looking for a Service Technician to provide exceptional rider service, enhance rider satisfaction, and aid in meeting sales and profitability goals. As a Service Technician, you will work directly with riders to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly.
Requirements
- Meet and make a connection with riders, asking qualifying questions and listening to riders' needs
- Speak authoritatively on technical matters as they relate to our bicycles
- Assist customers in an enthusiastic and courteous manner; provides "wow" customer service
- Develop and maintain knowledge expertise of all merchandise in department to effectively assist customers with accurate information
- Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction
Benefits
- Competitive health care (Medical PPO or HDHP)
- Dental
- Vision
- Health Savings Account (HSA)
- Short and Long Term Disability
- Company sponsored life insurance
- Optional Term Life Insurance
- Optional Critical Illness insurance
- Optional Critical Accident insurance
- Competitive vacation package
- 401(k) with match
- 8 Weeks paid parental leave
- Paid company holidays
- Employee discounts on all product
- Deep partner retail discounts
- Fitness & Events Reimbursement
- Employee Assistance Program
- Commuter Benefits